General FAQs
Questions
I've lost the registration codes for my application.
I've paid for the application and my registration codes haven't arrived.
Do you offer education and bulk discounts on your products?
Can I change the name shown on my registration?
How can I get an invoice for my purchase?
Answers
I've lost the registration codes for my application.
Go to the Support page and enter the email address you used to buy the application into the Lost Codes form on the right. Your codes will be sent to you automatically.
If you don't know the email address you used, or you no longer use that address, please email support@reinventedsoftware.com, including as much information about the registered name and email address used as possible.
I've paid for the application and my registration codes haven't arrived.
If using PayPal you should see the registration details on this site after completing the transaction at PayPal and in any case these are emailed to you using the address you supplied to PayPal.
Often when people say the haven't received these emails, they have actually been marked as Junk, so please check your Junk mail folders first. Some email services such as Hotmail always block emails from servers not on their authorized lists, however, so you will never receive emails in those cases.
If you still can't find the registration, please email support@reinventedsoftware.com with details of your transaction.
Do you offer education and bulk discounts on your products?
Yes. Educational discounts are available on all full-priced products (i.e. not upgrades or products on special offer), just choose an Education discount when checking out of the store. Bulk discounts, both for educational and non-educational sales are also available through the store.
Can I change the name or email address used on my registration?
Yes, please email support@reinventedsoftware.com with your registration code and the new details.
How can I get an invoice for my purchase?
You should automatically receive an invoice from the payment provider used to process your sale, either Kagi or PayPal, as your transaction happens through them, not Reinvented Software.